Especially appreciated the discussion of customer-centrism. "The most impactful product ideas often emerge from a deep understanding of our users' pain points, unmet needs, and aspirations." Thanks, Tom!
I love this! And this part is especially powerful: "Go beyond what they say and try to understand what they do and feel." As the quote often attributed to Peter Drucker goes, "People don't think what they feel, don't say what they think, and don't do what they say." Whether Drucker actually said it or not, it's a great reminder to approach survey data with a healthy awareness of human bias.
Especially appreciated the discussion of customer-centrism. "The most impactful product ideas often emerge from a deep understanding of our users' pain points, unmet needs, and aspirations." Thanks, Tom!
You're welcome! It also aligns with my philosophy: 'Don't do what they ask, do what they need."
I love this! And this part is especially powerful: "Go beyond what they say and try to understand what they do and feel." As the quote often attributed to Peter Drucker goes, "People don't think what they feel, don't say what they think, and don't do what they say." Whether Drucker actually said it or not, it's a great reminder to approach survey data with a healthy awareness of human bias.
This also aligns with my philosophy: 'Don't do what they ask, do what they need.